Meet IRIS

Interactive Resource for Innovation and Support

Powered by Human Intelligence

IRIS is our AI virtual assistant, here to give you a smoother, faster experience when you give us a call. She’ll help streamline your interaction from the start, offering smart support the moment you need it.

IRIS is powered by Human Intelligence: built by people, guided by people, and designed to support—not replace—our team. She helps with quick questions and call routing so our staff can focus on what matters most: YOU.

Your trusted team is still here to help you whenever you need us. While IRIS is powered by Artificial Intelligence, she’s guided by real Human Intelligence—our team. Behind many of the answers you receive are the insights, expertise, and thoughtful work of actual people on our team who’ve carefully crafted responses to your most common questions.

IRIS helps our contact center team by taking care of simple, routine requests—freeing up our team to focus on giving you thoughtful, personalized support when your questions need extra time and care. She is not taking or replacing any jobs here at Kalsee.

What Members Are Saying About IRIS

"I love the idea of an AI system to call because it makes simple questions easy to answer. It frees up the phone line for clients with more complex requests and improves access to information."

"She spoke clearly, gave time to grab a pen before giving the routing number, offered to text the information. Very efficient."

"She sounds like a bright, happy person and her voice is not computerized. Some AI voices can have unusual speech patterns and pause or raise their pitch in unusual places. IRIS did not do any of these things."

"The option to send info to text!! That’s slick!!"

Have questions?

What exactly is IRIS and is this taking the jobs of real people?

Why should I use IRIS?

IRIS helps answer simple questions without the hold time.
IRIS handles common requests so our team can address more complex situations more quickly and completely.
IRIS can answer quick questions any time, so you don’t have to call during contact center hours.

What can IRIS do?

IRIS can answer questions like:

What is Kalsee's routing number?
What are your branch locations?
I'd like to apply for a loan.
And more!

Simply tell her what you need and she'll guide you to the right answer.

What if I want to talk to a real person?

No problem! During contact center hours, you can still connect with the same team you know. Just press 0 or say “Representative” and you’ll be directed to a real person!

Can IRIS answer account specific information, such as my current balance?

IRIS isn't able to access specific account information just yet, but that will likely be an available feature in the future.

How do I know the information IRIS provides is accurate?

All information IRIS provides is programmed internally by Kalsee employees and can be verified through our website.

I can't get where I want to go or find the right answer. What should I do?

During contact center hours, press 0 or say “Representative” to be connected to a member of our team who can help you get what you need. Or visit kalsee.com for information about products, services, locations, hours, Digital Banking access, and more!

Is IRIS secure?

While IRIS uses AI technology to assist with your calls, rest assured that she operates within a closed, secure Kalsee system. Every interaction is protected by the same rigorous security standards we apply across all our digital services. Your security, privacy, and trust are at the core of everything we do, and that includes our use of IRIS and AI.

Meet IRIS

Powered by Human Intelligence

What Members Are Saying About IRIS

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