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Be part of a passionate team, building relationships and cultivating financial wellness every day.

Whether working directly with members or supporting behind the scenes, you can impact the well-being of our members and community. Join a talented and dedicated team, striving to deliver unparalleled member service. Share your expertise, skill, and commitment to excellence with us, and be a part of the Kalsee legacy.

Candidates must possess these key characteristics:

  • High level of professionalism
  • Understand the value of teamwork
  • Excellent communication skills
  • Strive for excellence in all endeavors
  • Serve members effectively and efficiently
  • Enthusiasm for change as positive growth
  • Perseverance to complete projects

We are an equal opportunity employer and support the policy of nondiscrimination in recruiting, hiring, training and promotion, and all other aspects of employment. This means we do not discriminate because of age, sex, race, religion, national origin, disability, color, height, weight, familial status, marital status, veteran status, or any other status protected by law.

Questions? Contact Us


Career Opportunities

Contact Center Member Service Representative I

Full Time / Kalamazoo, MI

Build relationships and cultivate financial wellness empowering people to focus on what matters.Our Contact Center MERs deliver extraordinary service by creating value for Members through recommending appropriate products and services to which will help them make money, save money, save time, and add peace of mind and convenience to their lives. Candidates must possess a high level of professionalism, understand the value of teamwork, possess excellent communication skills and strive for excellence in any endeavor you undertake. Candidates must be able to work a flexible schedule including some evenings and Saturdays.

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To build relationships and cultivate financial wellness, empowering people to focus on what matters.




Everyone working together toward a common goal; teamwork means putting the organization’s goals above personal goals so that together we all win. Recognizing when to help others and knowing when to ask for help are critical building blocks of teamwork. By embracing roles that allow us to contribute our best and highest value to Kalsee, we move closer to achieving our vision.


It’s not enough to do things right, we must do the right things. Integrity means being honest in our relationships with each other and serving as a living example by living the morals and principals we hold true. By acting with integrity we build trust among our staff as well as with our members. Trust is essential in fostering a positive work environment and creating a climate for continued success.


Desire to be the best is what compels greatness. Passion is the unbridled enthusiasm that allows us to overcome seemingly insurmountable obstacles to get the hard things done. Through our personal sacrifice, determination and persistence, we signal our dedication to each other and our members. Passion is the behavioral embodiment of a winning culture.

Positive Work Environment

Treating our members and employees with dignity and respect is critical for a positive work environment. A healthy workplace is a reflection of both our morals and professional standards and allows us to create an environment that nurtures trust through open-communication and teamwork. A positive work environment allows each team member to perform at the highest level.


Taking ownership and accepting responsibility are vital characteristics of a valued team member. Being accountable means solving problems and avoiding crisis at the lowest possible level, regardless of the situation. When each team member makes accountability a personal priority, we demonstrate our professionalism and ownership necessary for achieving remarkable results. Personal accountability allows Kalsee to function more efficiently.

Independent Thought

Creativity and discovery lay the foundation for personal and organizational growth. We respect the opinions and input of others, recognizing that a true learning organization allows each voice to be heard. By cultivating an environment that rewards risk and empowers people, we establish a mutual bond of trust that fuels intellectual curiosity and an entrepreneurial spirit.


The roots of complacency are found in self-satisfaction. Striving for excellence means never being comfortable with the status-quo and recognizing that achievement is not an end-state. Accomplishments in and of themselves are fleeting, but the path to excellence is never ending. There’s always a better way to do it, find it.



  • Medical (PPO & HSA Plans)
  • Dental Plan
  • Vision Plan
  • Flexible Spending Account (FSA)

Paid Time Off

  • Vacation
  • Sick
  • Personal
  • Holiday Pay
  • Bereavement Pay
  • Jury Duty


  • 401k Retirement Plan
  • Identity Protection
  • Short and Long Term Disability
  • Life and Accidental Death & Dismemberment Insurance
  • Voluntary Life Insurance (coverage available on the employee, spouse and dependents)
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How Do I...

Click to view our locations and hours.

Click to locate a fee-free ATM  near you. Did you know you can use credit union CO-OP network ATMs and fee free?
Kalsee's routing number is #272481855. You can find it located at the bottom left of your checks.
KALSEE Credit Union offers Comprehensive Identity Theft Protection for members and their families for only $2.00/month. Learn more about ID Protect.
We offer several convenient options for making your loan payment. Learn more.

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