We’re seeing an increase in scams where criminals trick people into giving them access to their phone or device.
Once they’re in, they can take over everything. They may read your texts, intercept verification codes, answer your calls, and even move your money without you realizing it.
Here’s how it usually happens:
- You get a call, text, or pop-up claiming there’s a problem with your account, computer, or identity
- The person sounds urgent and helpful
- They ask you to download an app or click a link to “fix” the issue
- That app gives them full control of your device
From there, they can log into your accounts, reset passwords, and transfer funds.
What to watch for
- Anyone asking you to download an app to “help” you
- Requests for passcodes, login info, or verification codes
- Pressure to act quickly or keep things secret
- Calls that look like they’re from a trusted company but feel off
How to protect yourself
- Never give someone remote access to your phone or computer
- Don’t download apps or click links from unexpected messages
- Hang up and contact the company directly using a number you trust
- If something feels off, trust your gut
If you think this happened to you
Act quickly. Disconnect your device from the internet and contact us right away so we can help protect your account.
You’re not alone in this. We’re here to help you stay safe and recover quickly if something goes wrong.