Website kalseecu KALSEE Credit Union

To provide and promote a wide range of financial services to help our members gain Personal Financial Success

More Than Just a Job. A Purpose.

With a career at KALSEE Credit Union, be part of a passionate team bringing financial success to members every day. Whether working directly with members or supporting behind the scenes, you impact the well-being of our members and community.

Begin a new chapter in your life, working with a recognized and trusted financial institution in the Kalamazoo, Portage, and Battle Creek communities. Join a talented and dedicated team, striving to deliver unparalleled member service. Share your expertise, skill, and commitment to excellence with us, and be a part of the KALSEE legacy.

Contact Center Member Service Representative 

Demonstrated ability to successfully handle all member needs and deliver exceptional member service via alternative channels such as telephone, email, chat, video, or text. Bring value to each member interaction by not only doing what the member asks, but in going above and beyond to offer solutions that match the members need/uncover the need, as well as educating on all available KALSEE products and services. Responsible for performing all duties in the contact center including opening accounts/converting accounts, answer basic lending questions, complete everyday member transactions/forms, process basic loan applications, and understand other department functions to ask proper questions before transferring calls, and transferring calls to the appropriate person.

Qualifications/requirements
  • Previous banking contact center or branch experience preferred
  • Proficient using Microsoft office products
  • Excellent verbal and written communication skills
  • High School Diploma or equivalent required
  • Availability to work weekends when needed

KALSEE Credit Union is proud to be an Equal Opportunity Employer

2018-06-06T16:56:13+00:00 May 1st, 2018|