Addressing Coronavirus (COVID-19)
At KALSEE we are continually monitoring the development of the Coronavirus (COVID-19) situation. The health and well-being of our members and our employees is our primary focus. We’re here for you during this difficult time. Please check this page regularly. Updates will be posted as our situation evolves over the coming weeks.
Making Service Changes for the Health of Our Community
To help slow the spread of the virus, we’ve made the difficult decision to close our branches to teller transactions through April 12th. At this time our drive thrus will remain open, and our lobbies are open for account openings and loan applications by appointments only. Please call 269.382.7800 to schedule an appointment.
To continue to offer you the best possible support, our Contact Center will be temporarily operating on extended hours: Mon-Fri from 9 am-6 pm, and Sat from 9 am-2 pm.
What if the Coronavirus Causes You Financial Hardship?
It’s our mission to be here for you in good times and in bad. In the unfortunate event that the Coronavirus causes financial hardships like layoffs or other unexpected losses of income, please reach out to us. We have options for helping you get through:
Waiving Your Minimum Credit Card Payment
We’ve waiving your April minimum credit card payment. Your March statement will show a minimum payment of $0 due in April. You may still choose to make a payment, or you may simply skip your April payment.***
Skip a Loan Payment
We’re offering skips on your unsecured loans, auto and RV loans, home equity loans, and home equity lines of credit in April or May and waiving the normal skip-a-pay fee.*
To request a skip:
In online banking, click the “SP” next to your eligible loans. In our mobile app, click the Skip-a-Pay button on the loan detail screen. Visit a branch drive thru or call 269.382.7800.
We offer discounted personal loans to help your family face challenges head on during this difficult time, as low as 6.00% APR.**
Your Money is Safe at KALSEE
Your deposits at KALSEE are federally insured by the NCUA up to $250,000. Your money is safe with us. Our daily cash withdrawal limit is $2,000. If you have other needs or questions, please call us at 269.382.7800.
Relief Programs for Businesses
The Michigan Economic Development Corporation (MEDC) has compiled a listing of resources available to business owners impact by COVID-19, including loans and grants.
Protect Yourself from Fraud and Misinformation
Beware of potentially untrustworthy news sources and fraudsters’ attempts to profit from fear of the illness. Be cautious of emails and phone calls offering unexpected or unprompted information and that request you to give personal or financial information. For accurate information on the prevention of the Coronavirus, its risks and spread, visit the CDC website at www.cdc.gov.
Convenient and Secure Alternatives to Visiting a Branch
We offer a suite of technology services that can save you a trip to a branch and help limit potential spread of Coronavirus. Taking advantage of these services could help protect you and your family from potential infection.
Online & Mobile Banking
Check account balances, apply for a loan, transfer funds, pay bills, make loan payments, and more.
Check account balances, deposit checks, apply for a loan, transfer funds, pay bills, make loan payments, and more.
Mobile Check Deposit
Use our mobile app to easily and securely deposit your checks.
With a KALSEE debit card, you can withdraw cash and check your balance. Our Westnedge branch ATM also accepts cash and check deposits.
CU*Talk Phone Banking
Check account balances, transfer funds, make loan payments, and more via our automated phone system.
Online Loan Payments
We offer several ways to make loan payments without visiting a branch.
Precautions Against the Spread of the Coronavirus
We are routinely disinfecting our branches throughout the business day, including workstations, common areas, and all frequently touched surfaces. Our branches are equipped with cleaning supplies and hand sanitizer, and our team members are encouraged to wash their hands thoroughly and frequently. We’re committed to providing you a clean and safe place to do business.
*Any deferred payments will increase the interest over the life of the loan and add an additional payment amount at the end of the loan. Consumer auto, RV, and unsecured installment loans in good standing are eligible. Subject to approval. I am aware that choosing to skip payments on my loan may affect future payment of Life & Disability or GAP Claims. By deferring the payment(s), I realize interest will be accumulated on the outstanding balance which will increase the total cost of borrowing. I will resume payments as scheduled following the deferred month.
**APR = Annual Percentage Rate. Rate varies based on creditworthiness.
***Interest will continue to accrue.