PC-TRANS Frequently Asked Questions
What is PC-TRANS?
PC-TRANS is a convenient, safe and secure way to conduct most of your everyday banking transactions via an Internet connection. Do your banking any day, any time, all from the privacy of your own home, office or anywhere you have an Internet connection.
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What types of accounts can I make transactions with through PC-TRANS?
You may conduct transactions with all of your Credit Union accounts including making a payment to your KALSEE VISA credit card account. Detailed KALSEE VISA credit card account information can be accessed by logging on to http://www.mycardstatement.com. Enrollment is required and it's free to use.
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Is there a fee for using PC-TRANS?
PC-TRANS is a FREE service for members of KALSEE Credit Union.
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How do I enroll in PC-TRANS?
If you are a current KALSEE Credit Union member, sign up right now! It's instantaneous and on the spot. No Waiting! The "Signup" link is on our home page!
OR, you can go to the Millcork Street office during regular business hours and an authorized staff member can sign you up on the spot provided that you present us with proper identification. It will take very little time for this. If an authorized staff member is not available, you can fill out one of our PC-Trans Sign-up Forms. Regardless of how you sign up for PC-TRANS, we ask that you please take the time to read the PC-TRANS Home Banking Agreement and Disclosure.
Once we process your sign-up form, you will receive information at your home via U.S. mail. Everything you'll need to know for your first time PC-TRANS logon will be included. We do ask that you give us a reasonable period of time to send you this information by U.S. mail. Arrival time may depend on where you live.
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How current is the information?
The available balance for checking and savings accounts is real-time and will change throughout the day based on your activity. All other account information such as loan and certificate balances are current as of the end of day processing from the night before.
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When will my transfers take place?
A one-time transfer will be transferred immediately.
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Are there limits to the number of transfers I can make?
Some accounts, such as checking accounts, have no limits as to the number of transfers you can make. However, many savings accounts, by Federal Regulation, are allowed no more than six preauthorized withdrawals or transfers per month. If you're unsure as to whether your account has this restriction please check with our staff.
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Can I transfer money to make my KALSEE VISA card payment using PC-TRANS?
Yes.
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May I perform Account-to-Account transfers using PC-TRANS?
Yes, however you need to fill out our Cross Account Transfer Application Form which is available by clicking the above link or at any office.
Account-to-Account transfers may also be performed using TEL-TRANS 24-hour Telephone Service or stopping by any KALSEE office. Account-to-Account transfer service through TEL-TRANS also requires that you fill out a Cross Account application form, located in our TEL-TRANS Brochures. Once processed, you will be able to transfer funds between your account numbers.
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What is an alpha-numeric, case-sensitive password?
"Alpha-numeric" refers to the fact that both numbers and letters are used. "Case-sensitive" means that both upper and lower case letters are used. Therefore, an "a" is not the same as "A." For example, if your password is "12345doG," you must type it exactly like that. "12345DOG" will not allow you to enter the system. This method is used to provide you with the highest level of security.
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Can I change my password?
Yes. You can change your password on-line by clicking the "Services/ Password" tab located on the left side of the page.
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What if I forget my password?
Do everything possible to safely remember your permanent password. If however, you do forget it, you will need to call KALSEE Credit Union during regular business hours at: (269) 382-7800 or toll free at: (877) KALSEE1 in order to regain access.
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What if I entered my password incorrectly several times and, now that I remember it, I can't get into the system?
For security reasons, you will have only 3 attempts to enter your password correctly before you are locked out of the system. If you are sure of your password, but PC-TRANS prompts you to re-enter it, CHECK TO SEE IF THE CAPS LOCK LIGHT ON YOUR KEYBOARD IS "ON". You may need to to disengage it in order to enter your password correctly. If PC-TRANS does not allow you to login or an error message indicates that your account has been "blocked", the ONLY way to access your PC-TRANS account again is to contact KALSEE Credit Union during regular business hours at: (269) 382-7800 or toll free at, (877) KALSEE1.
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As a Primary Account holder, can I allow other people to have access to my PC-TRANS account?
Yes. Remember, YOU, as the Primary Account holder, are soley responsible for authorizing which individuals [joint on your account] can use the PC-TRANS services associated with your account number and Password. Only one person at a time can access PC-TRANS per account number. (See "Security of Access Code/Password" section of the Online Banking Agreement)
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I am the Primary Account holder of more than one KALSEE account. Do I need to sign up for each PC-TRANS account separately for each account number that I own?
Yes. Remember, you must be the Primary Account holder in order to do this.
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What if part of my account information appears to be missing?
If you are having trouble using PC-TRANS, please contact KALSEE Credit Union at (269) 382-7800. Our PC-TRANS specialists will be glad to assist you. Remember, you must be an owner on the account or joint on the account and authorized by the owner to obtain help or view account information.
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If I sign up for PC-TRANS will I still receive a statement in the mail?
No. As a PC-TRANS account holder, you automatically receive free eStatements and no longer receive mailed statements. eStatements are Adobe Acrobat "pdf" files securely stored and available for viewing or printing at any time when you login to your PC-TRANS account. They contain exacty the same information as a mailed statement.
IMPORTANT NOTICE:
PC-TRANS users requesting a mailed statement are charged a $3.00 "Mailed Statement Fee" per PC-TRANS account.
Non-PC-TRANS users receive mailed statements at no charge.
PLEASE NOTE: The eStatement Notification option in PC-TRANS notifies you via e-mail that your monthly statement is available by logging onto your PC TRANS account. To receive a notification, click on "Services/Password" while logged into your PC-TRANS account.
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Do I have to own a computer to use PC-TRANS?
No. You can access your accounts from any computer with Internet access - at work, at school, in public libraries, at friends or relatives homes, even overseas.
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How do I get set up for online Bill Pay services?
eZ Pay Bill Pay services are available free of charge. In order to use eZ Pay, you must be a current PC-TRANS user. eZ Pay enrollment and bill payment services are only accessible when you are logged-in to PC-TRANS.
If you have any additional questions, please contact KALSEE at (269) 382-7800 or toll free at, (877)KALSEE1.
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