Fraud Alerts 2017-05-02T16:41:04+00:00

FRAUD ALERTS

Protecting Your ATM/Debit Card with FREE Real-Time Fraud Alerts!

Fraud AlertProtecting your KALSEE ATM/debit card from fraud requires constant monitoring. Our fraud detection program monitors your card transactions for purchases outside your normal purchasing patterns, unusual time frames and geographical locations, or purchase patterns that are consistent with previously identified fraud trends.

If potentially fraudulent transactions are taking place, we’ll contact you immediately so that future fraudulent transactions can be avoided.

How We Contact You: Text or Interactive Phone Call

Getting in touch with you quickly is critical to stopping any potential card fraud. With our Card Alert Notification service, you will receive a text or interactive phone message asking you to confirm if a suspicious transaction was authorized by you. Members with landlines will receive an interactive phone call. Fraud Alert messages will never ask you to disclose any personal information.

A text alert will arrive with a 5-digit code (33748) containing our name (KALSEE), dollar amount of the transaction, and merchant name.

Phone Alert Message system technology is able to distinguish between mobile and landline phone numbers.  If no mobile number exists, or if the mobile carrier does not support texting, then an interactive phone message is sent to the landline. The caller ID number displayed for interactive phone messages will be 877.230.3179.

Help Us Protect You

Keep your KALSEE account information current – including mobile and home phone numbers, mailing address, and email address. Because these are real-time alerts, we strongly encourage you to associate your KALSEE debit card account with a cell phone accepting text messages as texting is the first method used to contact you.

Traveling in the U.S. or to a foreign country for an extended period of time? Contact us prior to your departure, and we’ll make our monitoring more flexible during your travel or vacation time.


Examples of Text Fraud Alert Messages

Text Fraud Alert Messages

Sample text message:  “FreeMsg: KALSEE Credit Union Fraud Dept: Possible unauthorized txn on acct ending in 1234: $22.22 processed by Julie’s Jewelry Store. If authorized reply “YES”, otherwise reply “NO”.”

You will be asked to reply with “Yes” if you authorized the transaction.  You will receive a confirming text message and can continue to use your card with confidence.

Sample text:  “FreeMsg: KALSEE Credit Union Fraud Dept:  You have confirmed a purchase of $22.22 at Julie’s Jewelry Store. We apologize for any inconvenience. Your acct can now be used without concern.”

A “No” reply means you have not authorized the transaction.  You will receive a confirming text message and you will be contacted immediately by a fraud specialist to protect your account.  Please answer this important call.

Sample text:  “FreeMsg: KALSEE Credit Union Fraud Dept: Thank you for your reply. A fraud specialist will call you immediately to protect your account. Please answer this important call.”

DO NOT reply to the text message with any personal or confidential card information.  If you would like to opt out of receiving these important messages by text, you may reply with STOP to indicate this preference. 

Examples of Phone Fraud Alert Messages

Phone Alert Message system technology is able to distinguish between mobile and landline phone numbers.  If no mobile number exists, or if the mobile carrier does not support “Free To End User” texting, then an interactive phone message is sent.

The caller ID number displayed for phone messages will be 877.230.3179.

Sample Phone Message:  “This is the fraud prevention department at KALSEE Credit Union calling for John Doe. We need to verify some recent activity on your debit card ending in 1234. In order to prevent possible difficulties using your card, it is important that you call us back at your earliest convenience, toll free at 877.230.3179 to verify this activity. You may call us back 24 hours a day, 7 days a week. The number again is 877.230.3179. Thank you.”