KALSEE On Line Banking Disclosure
This KALSEE ON LINE BANKING Agreement and Disclosure ("Agreement") is the contract which covers your and our rights and responsibilities concerning KALSEE ON LINE BANKING services offered to you by KALSEE Credit Union. KALSEE ON LINE BANKING service permits you to electronically initiate account transactions involving your accounts and to communicate with KALSEE Credit Union. In this Agreement, the words "you", "your" and "yours" mean those who use KALSEE ON LINE BANKING, any joint owners of accounts accessed under this Agreement or any authorized users of this service. The words "we", "us" and "our" mean KALSEE Credit Union. The word "account" means any one or more accounts you have with KALSEE Credit Union. By using KALSEE ON LINE BANKING service, you agree to the terms and conditions in this Agreement, and any amendments.
Account Access. KALSEE ON LINE BANKING service is available to all members by going to the Enrollment link on KALSEE’s Home Page and entering their base account number, the last four digits of the primary member’s Social Security number and then the street number ONLY of their home address on file with us at KALSEE. You use a computer or other mobile device to access your accounts. KALSEE Credit Union's on-line banking service is accessible seven (7) days a week, twenty-four (24) hours a day. No special software is needed in order to use KALSEE ON LINE BANKING. All you need is a computer with access to the Internet. You are responsible for the operation of any software and your computer. This includes "export" software compatible with KALSEE ON LINE BANKING, such as Microsoft Money and Quicken. (Note: Some Newer versions of Quicken are not compatible with KALSEE ON LINE BANKING.) KALSEE Credit Union will not be responsible for any errors or failures involving any telephone service, Internet service, software installation or your computer.
Types of Transactions. At the present time, you may use KALSEE ON LINE BANKING service to:
Transfer funds between your checking, savings and loan accounts.
Transfer funds between account numbers (Cross-account transfers require a signed form)
Review account balance, transaction history and tax information for any of your checking, savings or loan accounts.
Download your basic account information to financial management software programs like Quicken or Microsoft Money, IF they are compatible versions.
Conduct other transactions or services as they are made available and are permitted by KALSEE Credit Union.
Obtain pdf eStatements
Obtain front/back scans of your KALSEE paper check images (Due to method of processing, some paper checks will not display)
The following limitations on KALSEE ON LINE BANKING transactions may apply in using the services listed above:
a. Transfers. You may make funds transfers to other accounts (ex. checking, savings etc.) of yours as often as you like. You may transfer or withdraw up to the available balance in your account or up to the available credit limit on a line of credit at the time of the transfer, except as limited under this Agreement or your deposit or loan agreements. KALSEE Credit Union reserves the right to refuse any transaction that would draw upon insufficient or unavailable funds, lower an account below a required balance, or otherwise require us to increase our required reserve on the account.
b. Account Information. The account balance and transaction history information may be limited to recent account information involving your accounts. Also, the availability of funds for transfer or withdrawal may be limited due to the processing time for ATM transactions and our Funds Availability Policy.
c. E-Mail. KALSEE Credit Union welcomes your e-mail. However, it is important to point out that e-mail IS NOT a reliable means of communications with the credit union. For any number of reasons, it is possible that we will not receive your message. This is often due to anti-spam filtering programs which are capable of preventing e-mail from being properly sent or received. PLEASE KEEP THIS IN MIND IF YOU NEED TO PROVIDE US WITH IMPORTANT INFORMATION REGARDING YOUR ACCOUNT. For security purposes, no transactions or address changes are allowed by e-mail request. At such time you need to immediately contact KALSEE Credit Union regarding an unauthorized transaction or stop payment request, you may call us during regular business hours at: (269) 382-7800. We also have a toll free number: 1-877-KALSEE1.
SECURITY OF ACCOUNT NUMBER AND LOGON ID. Your Logon ID and Security Code are used for security purposes. They are strictly confidential and should not be disclosed to third parties or recorded. You are responsible for the safekeeping of your login information. You agree not to disclose or otherwise make your login information available to anyone not authorized to sign on your accounts. If you authorize anyone to use your account login information, that authority shall continue until you specifically revoke such authority by notifying KALSEE Credit Union. If you fail to maintain the security of your KALSEE ON LINE BANKING login information and KALSEE Credit Union suffers a loss, we may terminate your KALSEE ON LINE BANKING services immediately.
LIABILITY FOR UNAUTHORIZED ACCESS. You are responsible for all transfers you authorize under this Agreement. If you permit other persons to use your KALSEE ON LINE BANKING service or login information, you are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us at once if you believe anyone has used your login information or accessed your accounts through KALSEE ON LINE BANKING without your authorization. If you tell us within two (2) business days, you can lose not more than fifty dollars ($50.00) if someone accesses your accounts without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or access code(s), and we can prove that we could have stopped someone from accessing your account without permission if you had told us, you could lose as much as five hundred dollars ($500.00).
Also, if your statement shows KALSEE ON LINE BANKING transfers that you did not make, tell us at once. It is a possibility that your account may have been compromised. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty days (60) if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
If you believe that someone has compromised or may compromise your account without your permission, call KALSEE Credit Union during regular business hours on Monday through Friday at: (269) 382-7800
or write us at:
Internal Operations Department
KALSEE Credit Union
P.O. Box 3006
Kalamazoo, MI 49003
BUSINESS DAYS. Our business days are Monday through Friday. Holidays are not included.
FEES AND CHARGES. At this time there are no charges for KALSEE ON LINE BANKING services. From time to time, the charges may be changed. We will notify you of any changes as required by law. If you request a transfer or check withdrawal from your line of credit account, such transactions may be subject to charges under the terms and condition of your loan agreement.
PERIODIC STATEMENTS. Transfers and withdrawals transacted on-line will be recorded on your periodic statement. You will receive a statement monthly unless there is not a transaction in a particular month. In any case, you will receive a statement at least quarterly.
ACCOUNT INFORMATION DISCLOSURE. We will disclose information to third parties about your account or the transfers you make:
* As necessary to complete transfers.
* To verify the existence of sufficient funds to cover specific transactions upon the request of a payee or a third party, such as a credit bureau or merchant;
* To comply with government agency or court orders;
* If you give us your written permission.
KALSEE CREDIT UNION'S LIABILITY FOR FAILURE TO MAKE TRANSFERS. If we do not complete a transfer from your account on time or in the correct amount according to our Agreement with you and the instructions you transmit, we will be liable for your actual losses or damages. However, KALSEE Credit Union will not be liable:
* If, through no fault of ours, you do not have adequate funds in your account to complete a transaction, your account is closed, or the transaction amount would exceed your credit limit on your line of credit, if applicable.
* If you used the wrong login information or you have not properly followed any applicable computer, Internet Access, or KALSEE Credit Union User Instructions for making transfer transactions.
* If your computer fails or malfunctions or the KALSEE ON LINE BANKING service was not properly working and such problem should have been apparent when you attempted such transaction.
* If circumstances beyond our control (such as fire, flood, telecommunication outages, postal strikes, equipment or power failure) prevent making the transaction.
* If the funds in your account are subject to an administrative hold, legal process or other claim.
* If you have not given KALSEE Credit Union complete, correct and current instructions so we can process a transfer.
* If the error was caused by a system beyond KALSEE Credit Union's control, such as your Internet Service Provider.
* If there are other exceptions as established by KALSEE Credit Union from time to time.
TERMINATION OF KALSEE ON LINE BANKING SERVICES. You agree that we may terminate this Agreement and your use of the KALSEE ON LINE BANKING services if you or any authorized user of your account breaches this or any other agreement with us; or, if we have reason to believe that there has been an unauthorized use of your account or access code.
You or any other party to your account can terminate this Agreement by notifying us in writing. Termination of service will be effective the first business day following receipt of your written notice. However, termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.
NOTICES. KALSEE Credit Union reserves the right to change the terms and conditions upon which this service is offered. KALSEE Credit Union will mail notice to you at least twenty-one (21) days before the effective date of any change, as required by law. Use of the KALSEE ON LINE BANKING service is subject to existing regulations governing your accounts and any future changes to those regulations.
BILLING ERRORS. In case of errors or questions about your KALSEE ON LINE BANKING transactions, telephone us at (269) 382-7800 or write to us at KALSEE Credit Union, P.O. Box 3006, Kalamazoo, Michigan 49003 as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears.
* Tell us your name and account number.
* Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
* Tell us the dollar amount of the suspected error.
If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) calendar days. We will determine whether an error occurred within ten (10) business days after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the funds during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
If a notice of error involves an electronic fund transfer that occurred within thirty (30) days after the first deposit to the account was made, the applicable time periods for action shall be twenty (20) business days in place of ten (10) business days. If a notice of error involves an electronic fund transfer that was initiated in a foreign country or occurred within thirty (30) days after the first deposit to the account was made, the applicable time period for action shall be ninety (90) calendar days in place of forty-five (45) calendar days.
ENFORCEMENT. You agree to be liable to KALSEE Credit Union for any liability, loss, or expense as provided in this Agreement we incur as a result of any dispute involving your accounts or services. You authorize the KALSEE Credit Union to deduct any such liability, loss, or expense from your account without prior notice to you. In the event either party brings a legal action to enforce the Agreement or collect any overdrawn funds on accounts accessed under this Agreement, the prevailing party shall be entitled, subject to applicable law, to payment by the other party of its reasonable attorney's fees and costs, including fees on any appeal, bankruptcy proceedings, and any post-judgment collection actions, if applicable.
If you feel that we have violated the Michigan Electronic Funds Transfer Act you may notify: Financial Institution Bureau, Banking Division, Box 30224, Lansing, MI 48909 or, The National Credit Union Administration, Region IV (Chicago), 4225 Naperville Rd., Suite 125, Lisle, Illinois 60532-3658.
GOVERNING LAW. This Agreement shall be governed by and construed in accordance with all applicable federal laws and all applicable substantive laws of the State of Michigan where you opened your account, and the Bylaws of the Credit Union as they now exist or may be hereafter amended. You understand that we must comply with these laws, regulations, and rules. You agree that if there is any inconsistency between the terms of the Agreement and any applicable law, regulation, or rule may be modified by Agreement between us.
A Privacy Pledge to Our Credit Union Members
An Important Notice about the Personal Information Your Credit Union
Collects, and How We Use It to Provide Products and Services to You
To assure the continued privacy and confidentiality of your personal financial information, your credit union observes these practices and procedures:
Information We Collect
We collect non-public information about you from some or all of the following sources:
• Information we receive from you on applications or other forms, such as your name, address, social-security number, assets and income.
• Information about your transactions with us, our affiliates, or others such as your account balance, payment history, parties to transactions and credit card usage; and
• Information we receive from a consumer reporting agency, such as your creditworthiness and credit history.
Information We Disclose
We may disclose all of the information we collect about our members or former members as described above to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. We share this information to provide you with high quality products and services. We may also disclose information about you under other circumstances as permitted by law.
Our Security Measures
We restrict access to non-public information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with Federal regulations to guard your non-public personal information. Credit union members and the public may receive copies of this notice of privacy practices by contacting the credit union or print this page.
If you wish to opt out of any mailed marketing materials, please call (269) 382-7800, toll free at (877)KALSEE1 or stop by any KALSEE office.
This notice meets the notification requirements of the National Credit Union Administration regulation on privacy of consumer information, Part 716.
U.S Patriot Act Disclosure
The U.S. Patriot Act Disclosure
Important information about procedures for opening a new account or establishing a new member relationship.
The USA PATRIOT ACT requires credit unions to take extra security precautions to help the government fight the funding of terrorism and money laundering activities. Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. These new procedures are designed to prevent crimes, such as identity theft and account fraud that terrorists commit to finance their operations against the U.S. and its citizens.
When an account is opened or changed, you will be asked for your name, address, date of birth, and other information that will allow us to identify you. We will ask to see your driver's license or other identifying government issued documents. The definition of an account covers a broad range of regular financial transactions such as deposit, transaction, asset, or credit accounts or other extension of credit. The required verification may be inconvenient for some but a strong deterrent for terrorists and other criminals.
You can rest assured that we will only request the information required by the law...and that we will use the information only for purposes of complying with the law. Your privacy is our top concern, and we will respect and protect it as always, consistent with the law's requirements.
Thanks for your understanding and help in this critical effort. The war on terrorism will be fought on many fronts, and this is one of them.
WEBSITE RELATED POLICY INFORMATION
ONLINE COLLECTION OF MEMBER INFORMATION (COOKIES)
• We do not gather user-specific information, details from your computer Internet software, or save data about you and your computer other than what is needed to authenticate your access to our home banking product.
• Our site uses a temporary cookie in order to serve you better, and only after you have logged into Internet Banking. Data collected from the temporary cookies help us to keep track of your transaction status and menu positions. We do not store cookies on your computer when you close your browser.
• Cookies are not able to retrieve nonpublic personal information from your computer, and they can't retrieve email messages or other information that is not provided to us upon request.
USE OF THE SITE (NON-MEMBERS)
• Visitors to KALSEE Credit Union's web pages will remain anonymous. We do not collect personal data regarding our visitors.
• Our web servers may collect standard non-identifying information about web page visitors, such as date, time of visit, IP address, city, state and country. This information is used to compile standard statistics on site usage.
• If you do provide personal identifying data via email, or through submission of applications, this information will be for correspondence or to process information. It will not be sold or offered to other parties.
Third Party Links from our Site
KALSEE Credit Union provides links from this website to other non-KALSEE Credit Union operated websites for your information only. KALSEE Credit Union neither recommends nor endorses any products or services appearing on these alternative sites. Neither are we responsible for the privacy practices or the contents of any website other than our own. KALSEE Credit Union does not represent Credit Union members or third parties should the two enter into an online transaction. KALSEE Credit Union suggests that you engage in an appropriate investigation for any products and services prior to purchase. Questions as to the content, availability or maintenance of these websites should be directed to the site owners.